Effective Date: 10/29/2026
Last Updated: 10/29/2026
Discrimination Is Against the Law
East Side Pharmacy complies with applicable federal civil-rights laws.
East Side Pharmacy does not discriminate on the basis of race, color, national origin, including limited English proficiency and primary language, sex, age, disability, or any other characteristic protected by applicable law.
East Side Pharmacy does not exclude people from its health programs or services or treat them less favorably because of a protected characteristic.
1. Free Assistance and Reasonable Modifications
East Side Pharmacy provides appropriate assistance in a timely manner and free of charge when needed to ensure meaningful access and effective communication.
Available assistance may include:
- Reasonable modifications for individuals with disabilities.
- Qualified sign-language interpreters.
- Appropriate auxiliary aids and services.
- Information in alternate formats, such as large print, audio, or accessible electronic formats.
- Qualified oral interpreters for individuals with limited English proficiency.
- Translated written or electronic information when required.
- Assistance understanding or completing a grievance.
The type of assistance provided will be based on the individual’s communication and access needs and applicable requirements.
2. How to Request Assistance
To request language assistance, an auxiliary aid or service, an alternate format, or a reasonable modification, speak with an East Side Pharmacy team member or contact:
Section 1557 / Civil Rights Coordinator:
Daniel Hayek
East Side Pharmacy
1109 E 5th St
Tyler, TX 75701-3318
Smith County
Phone: (903) 354-0231
Fax: (903) 630-7262
Email: esplicense@gmail.com
Business Hours
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
When contacting us, describe the assistance or communication method you need.
Do not include unnecessary prescription information, medical information, Social Security numbers, or payment-card information in an ordinary accessibility or civil-rights email.
3. How to File a Grievance with East Side Pharmacy
You may file a grievance if you believe East Side Pharmacy:
- Discriminated against you.
- Failed to provide appropriate language assistance.
- Failed to provide an appropriate auxiliary aid or service.
- Failed to make a reasonable modification when required.
- Otherwise prevented meaningful or equal access to a pharmacy service.
A grievance may be submitted in person or by mail, telephone, or email to the Section 1557 / Civil Rights Coordinator.
Please include, when available:
- Your name and preferred contact method.
- A description of what occurred.
- The date or approximate date.
- The service or communication involved.
- The assistance or resolution requested.
Assistance is available to help you prepare or submit a grievance. Reasonable modifications, language assistance, and appropriate auxiliary aids and services will be made available for the grievance process when needed.
East Side Pharmacy will review the grievance and communicate a response within a reasonable period based on the circumstances.
4. No Retaliation
East Side Pharmacy will not intimidate, threaten, coerce, discriminate against, or retaliate against a person for:
- Requesting language or accessibility assistance.
- Requesting a reasonable modification.
- Filing a grievance or complaint.
- Participating in a civil-rights review.
- Exercising a legally protected right.
5. How to File a Complaint with HHS Office for Civil Rights
You may also file a civil-rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
You are not required to complete East Side Pharmacy’s internal grievance process before contacting HHS OCR.
Online Complaint Portal:
https://ocrportal.hhs.gov/
Mail:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
Telephone: 1-800-368-1019
TDD: 1-800-537-7697
6. Notice of Availability of Language Assistance and Auxiliary Aids
ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge.
Call East Side Pharmacy at (903) 354-0231, use 711 Relay, or speak with a pharmacy team member.
Need information in a language other than English? Please call East Side Pharmacy at (903) 354-0231 or speak directly with a member of our pharmacy team. We will help you identify the language assistance options available for your request.
Individuals who are deaf, hard of hearing, deafblind, or have a speech disability may dial 711 to access Telecommunications Relay Services.