Effective Date: 10/29/2026
Last Updated: 10/29/2026
1. Our Commitment
East Side Pharmacy is committed to providing an accessible and inclusive experience for patients, caregivers, healthcare professionals, facility partners, and website visitors, including individuals with disabilities.
We work to provide access to information, pharmacy-service requests, product information, and other website features in a manner that supports equal access and effective communication.
2. Accessibility Benchmark
As a practical accessibility benchmark, East Side Pharmacy aims to align its website with the Web Content Accessibility Guidelines, WCAG 2.2 Level AA, where reasonably feasible.
Our accessibility efforts may include:
- Providing alternative text for meaningful images.
- Supporting keyboard navigation.
- Providing visible keyboard focus.
- Maintaining readable text and appropriate color contrast.
- Organizing pages with logical headings and structure.
- Associating form fields with clear labels.
- Providing understandable instructions and error messages.
- Allowing content to be enlarged using standard browser controls.
- Avoiding unnecessary flashing or rapidly moving content.
- Reviewing new and updated content for accessibility barriers.
- Providing alternative methods of obtaining pharmacy services when a website feature is unavailable or inaccessible.
Accessibility is an ongoing process. Website content, software, plugins, and third-party services may change over time, and we periodically work to identify and address accessibility barriers.
3. Accessibility Assistance and Alternative Access
Contact East Side Pharmacy when you:
- Cannot access website content.
- Cannot complete a form.
- Cannot navigate a page or menu.
- Cannot access product or pharmacy-service information.
- Need information in an alternate format.
- Need assistance requesting a pharmacy service.
- Encounter another accessibility barrier.
East Side Pharmacy can assist through an alternative method when reasonably available, including telephone assistance or another appropriate communication method.
Accessibility Contact:
East Side Pharmacy
1109 E 5th St
Tyler, TX 75701-3318
Smith County
Phone: (903) 354-0231
Fax: (903) 630-7262
Email: esplicense@gmail.com
Business Hours
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
When contacting us, please describe:
- The webpage, form, or feature involved.
- The accessibility difficulty encountered.
- The type of assistance or alternate format needed.
- Your preferred method of contact.
Privacy reminder: Do not include unnecessary prescription information, medical information, Social Security numbers, or payment-card information in an ordinary accessibility email.
4. Third-Party Content and Services
The website may include links to or integrations with third-party services, including:
- Prescription platforms.
- Payment providers.
- Scheduling tools.
- Maps.
- Delivery services.
- Social-media platforms.
- Manufacturer and insurer resources.
- Other external applications or websites.
East Side Pharmacy may not control the design, code, or accessibility of every third-party service.
When a third-party feature prevents access to a pharmacy service, contact East Side Pharmacy so that we can help identify a reasonable alternative method when available.
5. Compatibility
The website is intended to support commonly used:
- Web browsers.
- Operating systems.
- Keyboard-navigation tools.
- Screen readers.
- Magnification software.
- Other assistive technologies.
Accessibility performance may vary depending on the browser, device, operating system, assistive technology, website feature, and third-party integration being used.
Current versions of browsers, operating systems, and assistive technologies generally provide the best available experience.
6. Feedback
East Side Pharmacy welcomes feedback regarding website accessibility.
When an accessibility barrier is reported, we will review the concern and make reasonable efforts to address confirmed barriers or provide an appropriate alternative method when feasible.
7. Nondiscrimination
East Side Pharmacy does not discriminate on the basis of disability.
Requesting accessibility assistance or reporting an accessibility concern will not negatively affect a person’s ability to receive pharmacy services.
Additional information is available in East Side Pharmacy’s Notice of Nondiscrimination.
8. Changes to This Statement
East Side Pharmacy may update this Accessibility Statement to reflect changes in the website, services, technology, accessibility practices, or applicable requirements.
The revised statement will be posted with an updated last-revised date.